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Solutions

Start with the situation your hotel is facing

Requests that arrive by message and then lose their trail, two massages booked into the same slot, a room that looks cheaper on a channel than on your own website. Choose the situation you are dealing with to see how it is handled, step by step, and what changes in your team’s day.

Which situation are you dealing with?

The solutions focus on three situations hotel teams deal with every day. Each one works with a specific product, and you can see what that product does on its own page.

  1. Horecas Concierge

    Guest Communication and Service Requests

    General manager · Operations manager · Front office

    “A guest asked for the same thing twice. Nobody knows who picked up the first message.”

    Guest messages reach Concierge on WhatsApp. Questions get answered; service requests go to the right department as tasks with a time limit.

    1. Message
    2. Department request
    3. Time tracking
    4. Back to the guest

  2. Horecas Wellness

    Spa and Massage Operations

    Spa manager · Spa reception · General manager

    “The same therapist has two treatments at 3 pm, and the room is closed for maintenance.”

    Therapist skills and working hours, treatment rooms and session length are checked together in one calendar. A request does not count as a booking until it is confirmed.

    1. Request
    2. Therapist and room
    3. Confirmation
    4. End of day

  3. Horecas Parity

    Rate Parity and Distribution Control

    Revenue manager · General manager · Sales and agency relations

    “Our room shows up cheaper on one channel than on our own website, and we can’t tell where that rate came from.”

    Rates on your sales channels are compared with your official rate. Differences are recorded with evidence, and suspicions are kept apart from confirmed violations.

    1. Scan
    2. Comparison
    3. Evidence
    4. Recheck

The quotes are typical of what hotel teams say, not customer testimonials.

Guest journey

One guest, four moments, three solutions

The solutions are connected. The same guest compares rates before booking, sends messages during the stay, books a spa treatment and sometimes gets in touch after leaving.
  1. Before booking
    Guest
    Compares the hotel on several websites.
    What the hotel needs
    A rate that looks consistent across channels.
    Who handles it
    Revenue manager
    Rate Parity and Distribution ControlParity
  2. During the stay
    Guest
    Sends a question or a request on WhatsApp.
    What the hotel needs
    An answer from the hotel’s own information, and the request in the right department.
    Who handles it
    Front office and departments
    Guest Communication and Service RequestsConcierge
  3. Time to unwind
    Guest
    Asks for a good time for a massage.
    What the hotel needs
    A therapist, a room and a time slot that all fit.
    Who handles it
    Spa reception
    Spa and Massage OperationsWellnessConcierge
  4. After check-out
    Guest
    Asks about something left in the room.
    What the hotel needs
    The message reaching housekeeping as a recorded request.
    Who handles it
    Housekeeping
    Guest Communication and Service RequestsConcierge

Demo

Let’s talk through your situation in a demo

Not sure which solution to start with? That’s fine. In the demo we talk through your teams and priorities and work out which product fits.

Request a Demo

or email info@horecas.com