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Horecas
TREnglish
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TREnglish
Request a Demoinfo@horecas.com

Software for hotels

The order behind every guest experience

Horecas routes guest requests from WhatsApp to the right department, schedules spa and massage appointments, and monitors your rates across sales channels.

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Guests simply message you on WhatsApp — no app to download.

Illustrative film. A guest writes on WhatsApp, and housekeeping, the restaurant, the spa or the transfer team prepares the request. On-screen messages are in Turkish.

A tool for each team: Concierge, Wellness and Parity

Concierge is for front office and operations, Wellness for the spa team, Parity for revenue and sales. We agree with you in the demo which product to start with.
Products overview

  • Front office and operations

    Horecas Concierge

    Answers guest messages on WhatsApp, passes service requests to the right department and follows them until they are done.

    Explore Concierge

  • Spa and massage

    Horecas Wellness

    Plans spa and massage bookings around therapists, treatment rooms and session length, and prevents double bookings.

    Explore Wellness

  • Revenue and sales

    Horecas Parity

    Compares how your rates appear on online sales channels and shows possible parity breaches with evidence.

    Explore Parity

Illustrative screen · Sample data

Horecas Concierge

From a WhatsApp message to the right team

Guests don’t need to download an app. The assistant answers with your hotel’s own information and passes service requests to the right department, while your team follows the work on the web.
Explore Concierge

From message to request

  1. The guest writesIn their own language, on WhatsApp. No app, no sign-up.
  2. A request is opened and forwardedThe assistant replies, and the request lands on housekeeping’s screen as a timed task.
  3. The team completes itThe guest is told once it’s done. If it runs late, managers see an alert on the panel.
Example conversation in Turkish
Turkish-language example conversation on the Horecas WhatsApp line: a guest asks for a baby cot and a baby bath in the room. The reply offers to have them prepared and suggests adding an extra blanket and baby towels. The guest agrees, and the cot, bath, extra blanket and towels are sent to the room.

What the hotel team sees

Housekeeping#T-2087

Baby cot, baby bath, extra blanket and baby towels

Location
Room 412
Channel
WhatsApp
Owner
Housekeeping team
  1. Received10:30
  2. Forwarded10:30
  3. Completed10:52
Completed
Sample scenario · request titles appear in Turkish on screen · timings vary

Horecas Wellness

Spa and massage bookings, planned around therapists and rooms

Each booking is placed according to the therapist’s working hours and skills and the treatment room’s availability, so clashing sessions are prevented.

Explore Wellness
Illustrative Wellness calendar screen. 4 therapist columns, 15 bookings for the day and 56% therapist occupancy. A new request from WhatsApp (Today 16:30, classic massage, 1 guest) is placed with an available therapist and room, then confirmed.
Illustrative screen · Sample data

  • Daily and weekly calendar

    Every session in therapist columns.

  • Therapist hours and skills

    Each treatment goes to a therapist who can deliver it.

  • Treatment room planning

    Massage rooms, hammam and couples suite tracked separately.

  • Requests from WhatsApp

    Booking requests from Concierge arrive for your approval.

Horecas Parity

How do your rates appear across sales channels?

Parity compares your hotel’s official rate with the rates on online sales channels for the same stay conditions, and brings any differences to your review with the time of detection and evidence.

What Parity brings to your review

  • Rate parity breaches
  • Unauthorised sales channels
  • Suspected rate leaks
  • Duplicate hotel listings

Parity doesn’t set prices or manage channels; it monitors how your rates appear on them.

Explore Parity

Parity table

Standard room · 2 adults · 1 night · Breakfast included

Illustrative Parity table — 14 Nov. Standard room · 2 adults · 1 night · Breakfast included. Rates more than 1% below the official rate are flagged.
ChannelRateAgainst official rateDifference
Official rateHotel websiteTRY 4,200—
Channel ATRY 4,2000
Channel BTRY 4,242+1.0%
Channel CTRY 3,780−10.0%
Channel DTRY 4,2000

Rates more than 1% below the official rate are flagged.

Possible parity breachAwaiting review

Channel C · 14 Nov

Official rate
TRY 4,200
Channel rate
TRY 3,780
Difference
−10.0%
Detected
12 Nov, 06:40
Evidence
Page capture and rate record
Illustrative screen · Sample data

A sample day

A sample day, in numbers

The figures below are sample data for one weekday at a fictional 120-room city hotel; they are not results from a real customer.
Sample data

Conversations answered

96

42 of them became service requests.

Service requests

42

38 completed4 open

  • Housekeeping18 (17 completed, 1 open)
  • Maintenance9 (7 completed, 2 open)
  • Front Office8 (8 completed, 0 open)
  • Concierge desk4 (3 completed, 1 open)
  • Spa3 (3 completed, 0 open)

Average time to complete: 22 min

Spa bookings

15

56%therapist occupancy

4 therapists · 10:00–18:00 · each square is 30 minutes

Rate comparisons

240

8 channels × 30 nights

2 possible parity breaches awaiting review

What would you like to solve?

Start from the situation your hotel is facing. Each solution page explains the problem and walks through the process step by step.
All solutions

  • Guest Communication and Service Requests

    Horecas Concierge

    Guest requests scattered across phone calls, the front desk and personal messages — with no clear owner and no clear finish.

    Teams involved

    • Front office
    • Housekeeping
    • Maintenance

  • Spa and Massage Operations

    Horecas Wellness

    Bookings kept in notebooks or spreadsheets, clashing therapist and room plans, requests left waiting for an answer.

    Teams involved

    • Spa management
    • Spa reception

  • Rate Parity and Distribution Control

    Horecas Parity

    Channel rates that undercut your own, unauthorised resellers and duplicate hotel listings.

    Teams involved

    • Revenue management
    • Sales

The Horecas team sets it up with you

It starts with a demo call. Preparing your hotel information, setup and team training all happen together with the Horecas team.

  1. Demo call

    We talk through your teams and processes and decide together which product to start with.

  2. Hotel information

    We prepare what your product needs together — opening hours, services, departments, the spa menu or your sales channels.

  3. Setup and testing

    The Horecas team handles the setup. With test conversations and checks, we confirm together that everything works as it should.

  4. Training and go-live

    We show your team the screens they will use, and then you start using it with your guests.

Timing depends on the size of your hotel and the products you choose; we agree on a schedule together in the demo call.

Guides for hotel teams

Our articles are currently available in Turkish.
About our articles

Ecosystem

How we approach connections with your hotel systems, and partnerships

Demo

See Horecas in the context of your hotel

In a demo, we walk through Concierge, Wellness and Parity based on your teams and the way your hotel runs.

Request a Demo

or email info@horecas.com