Products

Three products for three different jobs in your hotel

Messaging guests, running the spa schedule and watching your rates across sales channels are jobs for different teams. Horecas offers a separate product for each, built around that team’s screens and workflow.

Illustrative screen · Sample data

Guest messaging

Horecas Concierge

Guests write on WhatsApp; questions are answered with the hotel’s own information and requests reach the right department as tasks.

Who it’s for: Front office, guest relations and department teams
Highlights: WhatsApp messaging with no app to download
Routing to departments and delay tracking
Staff can take over a conversation when needed

Explore Concierge

Spa and massage scheduling

Horecas Wellness

Spa and massage bookings are planned together with therapists, treatment rooms and working hours, so double bookings are prevented.

Who it’s for: Spa managers, spa reception and therapists
Highlights: Daily and weekly calendar with therapist columns
Therapists and rooms matched by skills and shifts
Booking requests and confirmations over WhatsApp

Explore Wellness

Rate parity monitoring

Horecas Parity

Compares how your rate appears on online sales channels with your official rate, and puts differences up for review with evidence.

Who it’s for: Revenue, sales and e-commerce managers
Highlights: Channel rates for the same stay conditions
Parity gaps, unauthorised channels and duplicate listings
Review backed by screenshots and records

Explore Parity

Comparison

Which product does which job

Each product answers a different team’s questions. The table puts them side by side.

Comparison of Horecas products
Topic	Horecas Concierge	Horecas Wellness	Horecas Parity
What it does	Answers guest messages and tracks service requests	Schedules spa and massage appointments with therapists and rooms	Compares channel rates with your official rate
Main users	Front office, guest relations, department teams, hotel manager	Spa manager, spa reception, therapists	Revenue, sales and e-commerce team
Contact with guests	WhatsApp conversations	Booking confirmations and updates, sent through Concierge’s WhatsApp line	None; an internal tool for your team
What you see on screen	Live conversations, requests, orders, complaints	Daily and weekly calendar, therapist and room schedule, pending confirmations	Rate grid by date and channel, findings, evidence
The question it answers	“Who has which request, and which one is late?”	“Which therapist and room are free tomorrow at 16:30?”	“Which channel shows a rate below our official one?”
	Explore Concierge	Explore Wellness	Explore Parity

Where the products connect

Concierge and Wellness are part of the same guest journey. Parity works with your sales channels rather than with guests.

Guest journey

GuestWrites on WhatsApp

Horecas ConciergeAnswers and sorts the request

Department teamsHousekeeping, maintenance, front office…

Horecas WellnessSpa requests go to the calendar

The confirmation reaches the guest in the same WhatsApp conversation.

Sales channels

Online sales channelsWhere your rate is shown

Horecas ParityCompares with the official rate

Revenue teamReviews findings with evidence

Each product has its own subscription.
Wellness’s WhatsApp booking flow runs through Concierge.

Start from what matters most in your hotel

The solution pages describe each situation from the hotel’s side; the product pages show how the software works.

Guest messages are spread across different phones, and requests end up in shift notes.
Horecas ConciergeMessages on one WhatsApp line, requests in department lists.
Concierge product page Guest Communication and Service Requests
Spa bookings live on paper or in spreadsheets, and therapists or rooms get double-booked.
Horecas WellnessTherapist, room and time on one calendar, planned without overlaps.
Wellness product page Spa and Massage Operations
You notice your rate showing below the official rate on some channels.
Horecas ParityChannel rates are compared regularly and gaps are reviewed with evidence.
Parity product page Rate Parity and Distribution Control

Demo

See Horecas in the context of your hotel

In a demo, we walk through Concierge, Wellness and Parity based on your teams and the way your hotel runs.

Request a Demo

or email info@horecas.com